General information for our patients
Our practice is committed to providing comprehensive general practice care to all individuals and families in this community. We treat everyone with respect, care and compassion and make every effort to communicate our policies clearly. Please ask us about any specific concerns you may have.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that we abide by State and Federal legislation on confidentiality of medical records. We now send our appointment reminders via SMS. Please let us know if you do not want to receive any reminders.
Indigenous patients are encouraged to advise their GP of their heritage to enable them to participate in the Indigenous Health Incentives Program.
APPOINTMENTS & CANCELLATIONS
Our standard appointments are 15 minutes and we require the following information:
- Your name
- Date of birth
- Medicare Number (if applicable)
Please tell us if you require a longer appointment for several problems or a complex problem, or if you have a special request like:
- Repeat prescription
- Disability forms
- Application For Employment Forms
- Medical / Centrelink / Recreational medical examinations
- Cervical screening test
- Post Natal Baby Check
Should you need to cancel your appointment please notify us as soon as possible. The more notice we have, the more able we are to help someone else with an appointment time. A non-attendance fee of $20 will be charged if you fail to attend the appointment or cancel with less than 2 hours notice.
Our telephones are answered from 8.15am – 5.45pm Monday to Friday. We try to keep interruptions of your consultation to a minimum. You can help by noting:
- Please state if the matter is URGENT.
- We can return your call later if you leave your telephone number with the receptionist.
Meroo St Family Practice is part of the local Alliance of surgeries who provide after hours medical advice or consultation to our patients. If you require a consultation after hours you can call this surgery number 4421 4655 and a recorded message will advise who the on-call doctor is. Phone the number given to speak to the GP. If a consultation is required they will organise to meet you at THEIR own practice. Not all surgeries bulk bill so a fee may be applicable if an after hours consultation is required. Alternatively you can call the GP Helpline on 1800 022 222 or Shoalhaven Hospital on 4421 3111.
This practice makes bulk-billing available to most patients. A modified AMA fee is usually charged if a Medicare number cannot be provided. Current fees and rebates are listed at reception desk. Some consultations such as pre-employment medicals, commercial driving assessment, insurance forms are not rebatable by Medicare and incur a private fee plus GST. Please contact us for current rates.
Blood and other pathology specimens can be taken at the Laverty collection centre adjacent to the surgery in the building at the end of the parking lot. You do not need to be a patient of this surgery to utilise this service.
If you require a repeat prescription, please make an appointment with your doctor. This will provide the best care for our patients so that the need for ongoing prescriptions can then be medically reviewed in person. A $20 fee will be charged for any prescription written without consultation.
REFERRALS TO SPECIALISTS
When requiring an initial or ongoing referral it is appropriate to see your Doctor. They can then assess your condition and its urgency. If necessary the referral can be written to the most appropriate specialist. The referral will include up-to-date information regarding your past history, current complaints and medications. Please note that we cannot backdate any referral as it is illegal. A $20 fee will be charged for any referral letter written without consultation (ongoing referral only).
A doctor will need to examine you on the day you are requesting a medical certificate. If you wish to extend a medical certificate a consultation will also be required to reassess. Some local pharmacies can provide Medical Certificates for a small fee, contact your pharmacy for more information